Splash Bros Exterior Cleaning (“Splash Bros,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting services, or communicating with us.

This Privacy Policy explains what information we collect, how it is used, and how it is protected.

1. Information We Collect

When you interact with our website, request services, or contact us, we may collect personal information including:

• Full name
• Phone number
• Email address
• Physical address
• Service request details
• Appointment and communication history
• Payment and billing information (when applicable)

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of website visits

This information helps us operate and improve our website and services.

2. How We Use Your Information

Splash Bros Exterior Cleaning may use your information to:

• Provide and manage exterior cleaning services
• Schedule and confirm appointments
• Send estimates, invoices, and service updates
• Respond to customer inquiries and provide support
• Improve our website functionality and services
• Send marketing or promotional communications when consent has been provided

We do not sell, rent, or trade your personal information.

3. SMS Messaging & Consent

By submitting your phone number through our website or service forms and providing consent, you agree to receive SMS messages from Splash Bros Exterior Cleaning.

These messages may include:

• Appointment confirmations and reminders
• Service scheduling updates
• Estimates, invoices, and billing notifications
• Job status updates
• Customer service responses
• Occasional promotional messages or seasonal service reminders

Message frequency may vary.

You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

4. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve website performance
• Analyze website traffic
• Understand visitor behavior
• Enhance user experience

You may disable cookies through your browser settings, although doing so may impact certain website functionality.

We may also use third-party analytics tools to monitor website performance and usage.

5. Data Security

We take reasonable precautions to protect your personal information, including:

• Secure server environments
• Encrypted data transmission when applicable
• Limited access to sensitive information
• Ongoing monitoring of systems and security protocols

While we take security seriously, no online transmission or storage system can be guaranteed to be completely secure.

6. Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for communications
• Opt out of marketing messages at any time

To exercise these rights, please contact us using the information listed below.

7. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Third-Party Service Providers

We may share limited information with trusted service providers who assist us with operating our business, such as:

• Customer relationship management (CRM) platforms
• Payment processing services
• Website hosting providers
• Communication platforms

These providers are only permitted to use your information to support our business operations and must protect it appropriately.

9. Changes to This Privacy Policy

Splash Bros Exterior Cleaning may update this Privacy Policy periodically.

Any updates will be posted on this page with an updated effective date.

Your continued use of our website or services indicates acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Splash Bros

Phone: 413-329-8208
Email: [email protected]
Website: https://www.splashbrosma.com